Terms of Service

Last updated: 22 June 2026

These Terms of Service (“Terms”) govern your use of the website lucernaimpact.com (“Website”) owned and operated by Matchbox Communications Pte Ltd (“we”, “us”, or “our”), a company incorporated in Singapore.

By accessing or using our Website, you agree to be bound by these Terms. If you disagree with any part of these Terms, please do not use our Website.

Acceptance of Terms

By accessing and using this Website, you accept and agree to be bound by the terms and provision of this agreement. Your use of this Website constitutes your agreement to all such terms, conditions, and notices.

Description of Service

Matchbox Communications Pte Ltd is a marketing and circular economy consulting agency that provides marketing strategy, digital marketing, sustainability marketing, impact data modelling, circular fashion consulting, and creative design services. Our Website serves as an informational platform to showcase our work, share proprietary methodologies, frameworks, and data models, and facilitate client inquiries.

Acceptable Use Policy

Permitted Uses

You may use our Website to:

  • Learn about our services and capabilities
  • View our portfolio and case studies for informational purposes
  • Contact us regarding potential business opportunities
  • Share our content with proper attribution

Prohibited Uses

You may NOT use our Website to:

  • Unlawful Activity: Engage in any illegal, fraudulent, or unauthorised activity while using our Website
  • Harmful Content: Transmit, upload, or distribute any harmful, threatening, offensive, or malicious content
  • System Security: Attempt to gain unauthorised access to our servers, systems, data, or user accounts
  • Disruptive Interference: Interfere with, disrupt, or compromise the Website’s technical functionality, speed, or security infrastructure
  • Brand Impersonation: Impersonate Matchbox Communications Pte Ltd, our brand, or any of our employees
  • Unauthorised Copying: Copy, reproduce, redistribute, or closely paraphrase our proprietary content, frameworks, formulas, or data baseline models without written permission
  • Competing Replication: Replicate our calculation methodologies, benchmarks, or category weights to build competing tools, calculators, widgets, or commercial software
  • Automated Scraping: Use bots, scrapers, spiders, or AI training crawlers to extract text, data, or frameworks from this Website for unlawful purposes
  • Commercial Exploitation: Use, frame, or redistribute any of our website content or data for commercial purposes without explicit written consent

Intellectual Property Rights

Our Protected Content

All content on this Website, including but not limited to:

  • Case studies, industry reports, market analyses, and proprietary methodologies
  • Creative designs, graphics, and visual materials
  • Written content, blog posts, and articles
  • Logos, trademarks, and brand elements
  • Photography and video content
  • Website design and user interface
  • Code, software, and technical implementations

is the exclusive property of Matchbox Communications Pte Ltd and is protected by Singapore and international copyright laws.

Usage Rights and Restrictions

  • Case Studies & Analysis: Our case studies, industry reports, and proprietary analyses represent our original intellectual work product and methodologies. Any reproduction, distribution, scraping, or commercial exploitation of this content requires prior written permission.
  • Creative Materials: All custom designs, graphics, data visualisations, and creative content are our intellectual property. You may not use, modify, or redistribute these materials without explicit authorisation.
  • Attribution Required: If you reference or quote brief excerpts of our research, insights, or content, proper attribution must be provided, including a clear link back to our Website.
  • Permission Requests: To request formal permission to use our intellectual property or frameworks, contact us at dpo@lucernaimpact.com with details of your intended use.

Client Work and Confidentiality

Work created for clients and covered by fully executed and paid agreements remains subject to the specific terms of those individual client contracts. We maintain strict confidentiality of all proprietary client information and completed paid work indefinitely, except where disclosure is required by law or with explicit client consent.

Unpaid Work and Intellectual Property Rights

Work products, concepts, analysis or materials created by us that remain unpaid or for which payment has not been received in full, including but not limited to data, concepts, designs, strategies, and creative materials, remain our exclusive intellectual property. We reserve the right to repurpose, modify, or reuse such unpaid work for other clients or our own business purposes.

Portfolio and Case Study Usage

Case studies and project examples displayed on our Website are shown with appropriate client permissions where required. To protect client confidentiality, we may present work using anonymised data, generalised information, or composite examples that do not reveal sensitive business details. Clients may request removal of their work from our portfolio by providing written notice.

Content and Information

Accuracy of Information

While we strive to provide accurate and up-to-date information, we make no representations or warranties about the completeness, accuracy, or reliability of any information on this Website. Information may be updated without notice.

Third-Party Content

Our Website may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of these external sites.

User-Generated Content

If you submit any content to us (through contact forms, emails, etc.), you grant us a non-exclusive license to use, modify, and display such content for business purposes. You represent that you have the right to submit such content.

Limitation of Liability

General Disclaimer

To the fullest extent permitted by law, Matchbox Communications Pte Ltd disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Damages

Matchbox Communications Pte Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

  • Loss of profits or revenue
  • Business interruption
  • Data loss or corruption
  • Cost of substitute services

Maximum Liability

Our total liability for any claims arising from your use of this Website shall not exceed the total amount of fees paid by you to us in the twelve (12) months immediately preceding the event giving rise to such liability. In no event shall our liability exceed the amount that would be reasonable and proportionate to the actual loss suffered.

Service Availability

Website Availability

We strive to maintain Website availability but do not guarantee uninterrupted access. The Website may be temporarily unavailable due to:

  • Scheduled maintenance
  • Technical difficulties
  • Circumstances beyond our control

Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our Website at any time without prior notice.

Privacy and Data Protection

Your privacy is important to us. Please review our Privacy & Data Protection Policy, which governs the collection and use of your personal information and is incorporated into these Terms by reference.

Business Relationship Terms

No Client Relationship

Use of this Website does not create a client-agency relationship. Such relationships are established only through separate written agreements.

Confidentiality

Any confidential information shared through our Website contact forms will be treated in accordance with our standard confidentiality practices.

Business Inquiries

All business inquiries and potential engagements are subject to separate terms and conditions as outlined in individual service agreements.

Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to conflict of law principles.

Jurisdiction

Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of Singapore.

Alternative Dispute Resolution

Before pursuing formal legal action, parties agree to attempt resolution through good faith negotiations. If unsuccessful, disputes may be submitted to mediation in Singapore.

General Provisions

Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Matchbox Communications Pte Ltd regarding use of the Website.

Assignment

We may assign our rights and obligations under these Terms without restriction. You may not assign your rights without our prior written consent.

Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of such provision or our right to enforce it in the future.

Updates to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated revision date. Your continued use of the Website after such changes constitutes acceptance of the new Terms.

For significant changes, we may provide additional notice through our Website or other communication channels.

Contact Information

For questions about these Terms of Service, please contact us:

Matchbox Communications Pte Ltd
Email: dpo@matchboxdigital.co

For intellectual property permission requests, please include:

  • Description of intended use
  • Duration of use
  • Distribution scope
  • Commercial or non-commercial purpose

By using our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.